RIGHTS OF RETURN
Rights of Return
We are committed to deliver you quality products.
If your Artwork arrives damaged, email us a digital photo of the damaged item and the shipping material/container to firstname.lastname@example.org Please include in the body of the email: your order number, the shipping ID or item number, and a description of the damage. Please send your request within 14 days of receipt. Your request will be processed within 48 hours. You will receive an email letting you know your replacement is under production or your refund is being processed.
Cost of delivery
Cost of delivery is the amount paid by you packaging and shipment of the good(s) to your designated shipping address (with the exception of the supplementary costs resulting from your choice of a non-standard delivery method). We do not refund the cost of delivery for serviced items, all of which are custom-made to order. Serviced items include all Artwork items. To qualify for a refund of the cost of delivery (if applicable), you must return the goods within 14 days of your request of a refund.
Return an item
To return the Artwork, please pack it in the original tube or wooden crate and include the completed Return Instructions form located on the back of the Packing List included with your order. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number. We encourage you to include a brief description of the reason for the return.
Please be aware that you are obligated to bear the direct cost of returning the Artwork(s).
We ask you to return your item via a trackable method. If you are returning an item that is not normally capable of being returned by post, you are still responsible for the cost of returning the item.
The Art-Netherlands.com Team